Data Deletion

Overview

You can remove your data from enque.ai at any time. Disconnecting a connected account takes effect at once; anything else is deleted on request within 30 days. This page explains each option. It sits beside our Privacy Policy, which describes what we hold and why.

Disconnect a connected account

In enque.ai, open Account settings, choose the connector (Google Analytics, Google Search Console, Google Ads, Google BigQuery, Display & Video 360, Campaign Manager 360, Meta Ads, Amazon Ads or Snapchat Ads) and select Disconnect. This deletes the stored access token at once and, where the provider allows it, revokes our access there too (Snapchat offers no way for an app to revoke itself, so remove enque.ai there as in section 3). Data the connector fetched for your reports is no longer refreshed.

Remove enque.ai from your Google, Meta, Amazon or Snapchat account

You can also withdraw our access from the provider's side, without signing in to enque.ai:

• Google: open your Google Account permissions, select enque.ai and choose Remove access.
• Meta: in Facebook, open Settings & privacy → Settings → Business Integrations, select enque.ai and choose Remove. Meta tells us when you do, and we delete the token and the data we hold from that connection.
• Amazon: sign in at Login with Amazon, select enque.ai and choose Remove. Our stored token stops working at once; write to us to have the connection's data deleted too.
• Snapchat: sign in at accounts.snapchat.com, open Connected Apps, select enque.ai and remove it. Our stored tokens stop working at once; write to us to have the connection's data deleted too.

Ask us to delete your data

Write to info@digimaxx.co with the subject "Data deletion request", from the email address on your account, and say what you want deleted: your account, a connected account's data, or both. We confirm the request, complete it within 30 days and write to you when it is done.

What is deleted and what is kept

• Access tokens for connected accounts: deleted at once when you disconnect or remove access.
• Your account and the data from your connections: deleted within 30 days of your request.
• Database backups: they roll off on their own within 14 days of the deletion.
• Records we must keep: legal, accounting and dispute obligations may require us to keep some records longer, as our Privacy Policy sets out.

Data in an agency's workspace

If your data is in an agency's workspace, the agency is its controller and decides on deletion. Tell us, and we will pass your request on and help the agency honour it.