Terms of Service

Agreement to these Terms

These Terms govern access to and use of enque.ai, its web application, API and related services (the "Services"), operated by Digimaxx AI Solutions Private Limited ("enque", "we", "us"). By creating an account, accepting an invitation, or using the Services you agree to these Terms and to the Privacy Policy. If you use the Services for an agency or other organisation, you confirm you have authority to bind it, and "you" means that organisation. If you do not agree, do not use the Services.

The Services

enque.ai is an operating system for agencies. Each agency runs its own deployment with one workspace per client, where its team uses AI agents, data tables, dashboards, reports, files, skills and connected tools to do client work. Agents run on the agency OS against the model providers your agency configures. We may add, change or retire features; for a change that materially reduces the Services we give reasonable notice.

Deployment options are cloud (hosted by us), dedicated (one stack for your agency) and on-premises. A dedicated or on-premises deployment is governed by a separate order or agreement in addition to these Terms.

Accounts, invitations and members

• Invite-only. The first user of a deployment becomes its admin. Every later user joins through an email-bound invitation that names a role. There is no open sign-up.
• Your admin is responsible for who is invited, for the roles granted, and for removing people who leave.
• Keep credentials safe. You are responsible for activity under your account and for keeping your password, API keys and invitations confidential. Tell us at info@digimaxx.co immediately if you suspect unauthorised use.
• Accurate information. Keep your account details current.
• You must be at least 18 and able to form a binding contract.

Your agency's clients

The Services exist to run work for your agency's clients. You are responsible for what you enter about a client, for giving a client any access you choose to give, and for the lawfulness of processing a client's data in the Services. Where you process personal data of your clients or their customers, our Data Processing Agreement applies and is available on request.

Connected tools, accounts and AI model providers

The Services connect to third-party vendors on your behalf: AI model providers, and data tools such as search, advertising, analytics and web-data APIs.

• Your accounts, your terms. You connect these vendors with your agency's own keys and accounts. Your agreement with each vendor governs that connection, and the vendor's fees are yours.
• We hold no model key. We provide no AI model of our own and are not a party to your contract with a model provider. The content of an agent run is sent to the provider you configured.
• Credentials are sealed at rest and never shown back to you or anyone else once stored. You can rotate, disable or remove a credential at any time; work that depended on it stops rather than falling back to another credential.
• We may remove a connection if the vendor requires it, if it is used in breach of these Terms, or if it threatens the security of the Services.

AI-generated output

Agents produce text, data, dashboards and documents from the content and connected data you give them. You acknowledge that:

• output comes from third-party models and may be incomplete, out of date or wrong, and may differ for similar inputs;
• you must review output before relying on it or sending it to a client, and you are responsible for how you use it;
• output drawn from your data tables carries provenance to the run and rows it came from; output from a model's general knowledge does not;
• other users may receive similar output, and we make no claim of ownership over output on our part.

Acceptable use

You will not, and will not let agents you direct:

• break any law or any third party's rights, including intellectual property, privacy and data-protection rights;
• collect, scrape or process personal data without a lawful basis, or build surveillance profiles of individuals;
• use a connected vendor in breach of that vendor's terms, or exceed its rate limits through the Services;
• send spam, malware or deceptive content, or impersonate anyone;
• probe, bypass or interfere with the security, tenant isolation or rate limits of the Services, or access another agency's deployment;
• reverse engineer, copy or resell the Services, or use them to build a competing product;
• upload content that is unlawful, harmful or infringing.

We may suspend access to protect the Services, other users or third parties while we investigate.

Customer Data

"Customer Data" is everything you and your members put into the Services and everything the Services generate for you from it. You own your Customer Data. You grant us a limited, non-exclusive licence to host, process, transmit and display it solely to provide, secure and support the Services and as the law requires. We do not use Customer Data to train models, and we do not permit model providers to do so through us. You confirm you have the rights and lawful basis to submit it.

On termination you may export your data for 30 days, after which we delete it from live systems, with backups expiring on their normal cycle.

Plans, fees and billing

Fees, limits and plan terms are set out on the pricing page or in your order. Paid plans renew automatically until cancelled. Fees are non-refundable except where the law requires or your order says otherwise. We may change prices with at least 30 days' notice, taking effect at your next renewal. Fees exclude taxes, which you pay where applicable. Vendor costs on your connected accounts are yours and are never billed through us.

Intellectual property

We own the Services, software, documentation, designs and trademarks. You receive a limited, non-exclusive, non-transferable, revocable right to use the Services as these Terms allow. Skills, templates and components you author in your deployment are your Customer Data. If you send us feedback, we may use it without obligation to you.

Confidentiality

Each party keeps the other's non-public information confidential and uses it only to perform under these Terms. This does not cover information that is public, already known, independently developed or lawfully obtained from a third party. We may disclose confidential information when legally compelled, giving you notice where permitted.

Availability and support

We aim for high availability and publish service status. Service-level commitments, where any, are those in your order. Otherwise the Services are provided "as available", with planned maintenance and the occasional interruption. Support is by email at info@digimaxx.co during business hours in IST UTC +5:30.

Suspension and termination

You may close your account or end your deployment at any time. We may suspend or terminate your access, with notice where practicable, for breach of these Terms, non-payment, legal risk, or harm to the Services or others. On termination your right to use the Services ends; Sections 6, 8 (export and deletion), 10, 11 and 14 to 19 survive.

Disclaimers

THE SERVICES AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI OUTPUT OR THIRD-PARTY DATA WILL BE ACCURATE, COMPLETE OR CURRENT. SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.

Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO A PARTY'S BREACH OF CONFIDENTIALITY, YOUR PAYMENT OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

Indemnification

You will defend and indemnify us and our officers, employees and contractors against claims, damages and costs, including reasonable legal fees, arising from your Customer Data, your use of connected vendors, your use of AI output, or your breach of these Terms or the law. We will defend and indemnify you against third-party claims that the Services, as provided by us, infringe that party's intellectual property, excluding claims arising from your Customer Data, your connected vendors or your modifications.

Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts at Bangalore, Karnataka, India have exclusive jurisdiction, except where mandatory law gives you the right to bring a claim where you live. Before formal action, both parties will try to resolve the dispute informally by writing to the other and allowing 30 days.

Changes to these Terms

We may update these Terms. The effective date at the top moves with every change. For a material change we notify account holders by email or in the product at least 14 days before it takes effect. Continued use after that date is acceptance.

General

These Terms, your order and the Privacy Policy are the whole agreement. If a provision is unenforceable the rest stands. Neither party is liable for delay caused by events outside its reasonable control. You may not assign these Terms without our consent; we may assign them to a successor. Notices to us go to info@digimaxx.co; notices to you go to your account email.